Q: How can I determine what method of cleaning will work best for my upholstery?
A: The cushions on the upholstery will usually have a tag that says “S” or “W”. The “S” means solvent or dry-cleanable, and the “W” means water-based cleanable. Sometimes the tag might say “S/W” so that either method of cleaning will be acceptable. It is important to go by the method of cleaning recommended by the manufacturer for optimal cleaning results. If there is no tag, our technicians are trained to know how to test the upholstery for which type of cleaning method will work best.
Q: Do I have to be home the whole time while my carpets/upholstery are being cleaned?
A: No. Ideally, if a person can be there just to let our technician in and get started, then go about their errands, etc. A key can also be left under the mat, and the job pre-paid with any major credit card.
Q: Are the products you use safe and non-toxic?
A: Yes. They are generally recognized as safe and non-toxic. Since young children and pets are on the carpets most often, it is safe for them.
Q: What kind of prep work do I need to do before the technician arrives?
A: Just move any breakables, or small stuff out of the way. We will move what one technician can safely move (such as couches, loveseats, coffee tables). We will not move any computers, televisions, stereos, electronics, china cabinets, pianos, and in bedrooms we can only clean the traffic areas because beds and dressers are too heavy and take up too much room to move around.